Cancellation Policy

The policy regarding cancellation of paid registrations is as follows:

Until 6 December 2017

Full refund (minus a 100 dollar administrative charge)

7 December 2017 - 7 February 2018

50 percent refund

As of 8 February 2018

No refunds will be given

Notification of cancellation must be sent in writing (e-mail or submission of the cancellation form through the registration system is sufficient) to the Conference Secretariat. The amount to be refunded will be calculated according to the date when the cancellation notice is received. All refunds will be paid after the conference.

As of 8 February 2018 no refunds will be made.

Failure to obtain the appropriate visa to travel to South Africa does not constitute grounds for a refund.

As an alternative to cancellation, your registration may be transferred to another person until 28 February 2018 with no further charge.

Transferring a Registration

It is possible to transfer an existing registration to another person if you can no longer attend the conference. Your registration may be transferred to another person until 28 February 2018 without incurring any cost penalty.

The Conference Secretariat must be notified in writing by the deadline to request a transfer of registration. Please send the existing registration name and registration number (five-digit number located above the name in the email confirmation) along with following registration details for the person to whom the registration is being transferred: Title, full name, organization, country, nationality, and email address.

Email: secretariat@wctoh.org

After 28 February 2018 registrations can only be transferred onsite and a transfer fee of 50 dollars will be charged.